FAQ

 

1. How can I contact you?

You can reach us via email at sleepiyaofficial@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped directly from their locations to ensure efficiency and quality. The specific shipping origin may vary by product.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. You have 30 days after receiving your item to request a return for a refund.

4. How do I initiate a return?

To start a return, please contact us at sleepiyaofficial@gmail.com. We will guide you through the return process.

5. What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days to your original payment method.

7. What if I don't receive my refund?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at sleepiyaofficial@gmail.com.

8. Can I exchange my product?

The fastest way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

9. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order's status online.